Refund & Return Policy

Mystery Product Notice

Our mystery products contain randomly selected items. Product images are examples only, and specific styles, characters, colors, or items cannot be guaranteed. Because each mystery order is prepared for the individual customer, we do not accept returns or exchanges based on personal preference, duplicate items, or dissatisfaction with the random selection.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us within 7 days of delivery at lala-gift@outlook.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

Approved Resolutions

If your claim is approved, we may offer a replacement, store credit, or refund, depending on the situation and item availability. Refunds, when approved, are issued to the original payment method. Processing time may vary by bank or payment provider.

Returns

Do not send an item back without contacting us first. Unauthorized returns may not be accepted. If a return is required, we will provide instructions.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once preparation has started or the order has shipped.

Contact

For return or order issues, email lala-gift@outlook.com.