Terms of service

Terms of Service

Welcome to Lucky Lala Gift. By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

1. Online Store Terms
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website or make a purchase. You may not use our products or website for any unlawful or unauthorized purpose.

2. Product Information
We make reasonable efforts to display product descriptions, images, colors, prices, and availability accurately. However, colors and appearance may vary depending on your screen and the actual product.

Our mystery products contain randomized items. Product images are examples only and do not guarantee any specific style, color, character, design, or item. Preferences and requests may be considered but cannot be guaranteed.

3. Orders and Payments
We reserve the right to refuse, limit, or cancel any order when necessary, including orders affected by pricing errors, suspected fraud, unauthorized resale, or incorrect product information.

You agree to provide accurate and complete billing, shipping, and contact information. Payment must be successfully authorized before an order is processed.

4. Order Changes and Cancellations
Orders may only be canceled or changed before processing begins. Once preparation, filming, packing, or shipping has started, the order cannot be canceled or changed.

5. Shipping
Processing and delivery estimates are provided in our Shipping Policy. Delivery times are estimates and may be affected by customs inspections, carrier delays, weather, holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

6. Returns and Refunds
Returns, exchanges, refunds, damaged items, missing items, and incorrect orders are handled according to our Refund & Return Policy. Purchasing a mystery product does not guarantee receipt of any particular item.

7. Intellectual Property
All original website content, including text, graphics, logos, photographs, videos, and designs, belongs to Lucky Lala Gift or its respective rights holders and may not be copied, reproduced, distributed, or commercially used without permission.

8. Third-Party Services
Our website may use third-party services, payment processors, shipping carriers, or external links. We are not responsible for the content, availability, policies, or practices of third-party websites and services.

9. Prohibited Uses
You may not misuse the website, interfere with its security or operation, submit false information, introduce harmful code, violate intellectual property rights, or use the website for fraudulent or unlawful activities.

10. Limitation of Liability
To the fullest extent permitted by applicable law, Lucky Lala Gift will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products. Nothing in these Terms limits rights or remedies that cannot legally be excluded.

11. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be posted on this page. Continued use of the website after an update means you accept the revised terms.

12. Contact Information
Questions about these Terms of Service may be submitted through our Contact Us page.