Refund policy

Refund & Return Policy

Due to the surprise and randomized nature of our mystery products, all sales are final. We do not accept returns, exchanges, or refunds because of personal preferences, duplicate items, or dissatisfaction with the style, color, character, or selection received.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us through our Contact Us page within 7 days of delivery. Include your order number and clear photos or videos showing the item, packaging, and issue. After reviewing your request, we may offer a replacement, partial refund, or full refund when appropriate.

Shipping fees are non-refundable unless the order was incorrect or the problem was caused by us. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Orders may only be canceled before processing begins. Once an order has entered preparation, filming, packing, or shipment, it cannot be canceled or changed.

Nothing in this policy limits any rights available to you under applicable consumer protection laws.