Contact information

Contact Information

If you have questions about your order, shipping, products, or after-sales support, please contact us by email.

Customer Support Email: Lala-gift@outlook.com

We aim to respond within 2–3 business days. Response times may be longer on weekends and public holidays.

For damaged, incomplete, or incorrect orders, please contact us within 7 days of delivery and include your order number and clear photos or videos of the issue.

Please do not send returns without contacting us first. If a return is approved, we will provide the appropriate return instructions and return address by email. Unauthorized returns may not be accepted.